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Customer Centricity

- Why It Is Critical to Your Business and How to Measure It

af Gareth Evans
Customer Centricity af Gareth Evans
Bag om Customer Centricity

Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781540334268
  • Indbinding:
  • Paperback
  • Sideantal:
  • 352
  • Udgivet:
  • 10. november 2016
  • Størrelse:
  • 152x229x19 mm.
  • Vægt:
  • 472 g.
  • 8-11 hverdage.
  • 6. december 2024
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Beskrivelse af Customer Centricity

Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.

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