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Service Quality in Indian Hospitals

- Perspectives from an Emerging Market

af Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha

indgår i Advances in Theory and Practice of Emerging Markets serien

Service Quality in Indian Hospitals af Sanjay Mohapatra
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This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783319885032
  • Indbinding:
  • Paperback
  • Sideantal:
  • 106
  • Udgivet:
  • 29. august 2018
  • Udgave:
  • 12018
  • Vægt:
  • 203 g.
  • 2-3 uger.
  • 25. november 2024
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This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

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