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Service Quality in Indian Hospitals

- Perspectives from an Emerging Market

af Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha

indgår i Advances in Theory and Practice of Emerging Markets serien

Service Quality in Indian Hospitals af Sanjay Mohapatra
Bag om Service Quality in Indian Hospitals

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783319678870
  • Indbinding:
  • Hardback
  • Sideantal:
  • 106
  • Udgivet:
  • 27. oktober 2017
  • Udgave:
  • 12018
  • Vægt:
  • 387 g.
  • 8-11 hverdage.
  • 20. november 2024
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This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

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