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Service Encounters in Tourism, Events and Hospitality

- Staff Perspectives

Bag om Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781845417277
  • Indbinding:
  • Hardback
  • Sideantal:
  • 208
  • Udgivet:
  • 30. januar 2020
  • Størrelse:
  • 162x240x20 mm.
  • Vægt:
  • 500 g.
  • 8-11 hverdage.
  • 16. januar 2025
Forlænget returret til d. 31. januar 2025
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Beskrivelse af Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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