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Service Encounters in Tourism, Events and Hospitality

- Staff Perspectives

af Miriam Firth

indgår i Aspects of Tourism serien

Service Encounters in Tourism, Events and Hospitality af Miriam Firth
Bag om Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781845417260
  • Indbinding:
  • Paperback
  • Sideantal:
  • 208
  • Udgivet:
  • 30. januar 2020
  • Størrelse:
  • 234x154x11 mm.
  • Vægt:
  • 332 g.
  • 8-11 hverdage.
  • 16. januar 2025
På lager
Forlænget returret til d. 31. januar 2025
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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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