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Great Customer Service on the Telephone

af Kristin Anderson
Great Customer Service on the Telephone af Kristin Anderson
Bag om Great Customer Service on the Telephone

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780814477953
  • Indbinding:
  • Paperback
  • Sideantal:
  • 96
  • Udgivet:
  • 11. Juni 2018
  • Størrelse:
  • 178x256x7 mm.
  • Vægt:
  • 228 g.
  • 8-11 hverdage.
  • 4. Oktober 2024

Normalpris

Abonnementspris

- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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Beskrivelse af Great Customer Service on the Telephone

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.

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