Bøger af Penni McLean-Conner

Offers an outline for utilities, government agencies and power generators for educating consumers on conservation, better resource management, and a smaller carbon footprint. This book offers strategies for creating, delivering and maximizing demand-side management.

This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations.