Bøger af Kristin Anderson

"Captivating! An emotional love story through Europe." The Venice Insider Description: Solid and dependable, high school counselor Sarah Turner knows all about helping others get their lives on track. But when her own life spirals drastically off course due to a fast-track divorce, she surprises everyone. She leaves her job and home in Bend, Oregon and heads to Europe for a six-week solo adventure. Amsterdam is her final destination where she plans to enter a controversial program that could change her life. From the temples of Angkor Wat to the ruins of Machu Picchu, renowned Dutch travel writer Fokke van der Veld has seen it all. After a major betrayal, there's one thing he's not interested in seeing again: women. That's why the guys-only trip to the Italian Dolomites with his old university brothers is just what he needs. Sort of. If they weren't teasing him and getting him drunk. When a series of unexpected events in Italy throws Fokke and Sarah together, the sparks are undeniable, but so is the fear that keeps them apart. Will these two independent travelers open themselves up to a chance of love, or catch a fast train to safety? Kristin Anderson, author of Green (2013), is an American living in The Netherlands with her Dutch husband and their son. This is her second novel.

Ellie Ashburn has come a long way from her poor, rural upbringing: She has an upwardly mobile career, great friends and access to culture and consumerism denied to her in her youth. Although she loves the fast-paced life of Los Angeles, she can't stand the fast-paced men. Just when she's about to throw in the towel on dating, she meets environmental activist Jake Tillerman. Although the attraction between them is sizzling, their lifestyles could not be more different. As they get to know each other, a series of events unfold that range from comedic and frustrating to passionate and eye opening in this romantic story of opposites attract. As Ellie embarks into his eco-friendly world, she begins to question the very things she holds dear. When presented with a seemingly irresolvable conflict in their beliefs, both Jake and Ellie must decide if it will tear them apart or transform their budding romance into a lifelong love.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.

This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.

As customer loyalty becomes a thing of the past, customer relationship management (CRM) has become one of hottest topics. This book supplies solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are effective, and how to create and manage both short- and long-term relationships.