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This is Service Design Doing

af Marc Stickdorn
This is Service Design Doing af Marc Stickdorn
Bag om This is Service Design Doing

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781491927182
  • Indbinding:
  • Paperback
  • Sideantal:
  • 500
  • Udgivet:
  • 19. Januar 2018
  • Størrelse:
  • 233x187x25 mm.
  • Vægt:
  • 848 g.
Leveringstid: 2-3 uger
Forventet levering: 8. Oktober 2024

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Beskrivelse af This is Service Design Doing

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

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