Name: The Service Providers
Price: 1096.95 DKK
Availability: InStock
Author: D. Yagil
ISBN: 9781349353781

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1.096,95 kr.

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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

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Sprog:
Engelsk

ISBN:
9781349353781

Forlag:
PALGRAVE

Indbinding:
Paperback

Sideantal:
236

Udgivet:
17. april 2008

Udgave:
2008

Størrelse:
152x14x229 mm.

Vægt:
372 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 28. november 2024

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1.092,95 kr.

- Rabat på køb af fysiske bøger
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- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

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Beskrivelse af The Service Providers

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

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