The power of digital conversations
- Indbinding:
- Paperback
- Sideantal:
- 196
- Udgivet:
- 15. november 2023
- Størrelse:
- 148x11x210 mm.
- Vægt:
- 261 g.
- 2-3 uger.
- 23. november 2024
På lager
Normalpris
Abonnementspris
- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
Beskrivelse af The power of digital conversations
This is a journey into Digital Customer Service and Customer Culture because both are key pillars to deliver great business results.
The book is aimed at all smart managers who believe that every single conversation makes the difference to build a fruitful, long lasting business by:
- Promoting and leveraging customer culture across all departments of their organization.
- Empowering and up-skilling your front line team when dealing with the end customer over digital channels (i.e. messaging, social media, live chat, video chat, online reviews).
I wrote it drawing from my first-hand experience working with companies of various industries, sizes and markets and putting into it all the passion that I have for my work. That's why you will love 'the power of digital conversations'.
The book is aimed at all smart managers who believe that every single conversation makes the difference to build a fruitful, long lasting business by:
- Promoting and leveraging customer culture across all departments of their organization.
- Empowering and up-skilling your front line team when dealing with the end customer over digital channels (i.e. messaging, social media, live chat, video chat, online reviews).
I wrote it drawing from my first-hand experience working with companies of various industries, sizes and markets and putting into it all the passion that I have for my work. That's why you will love 'the power of digital conversations'.
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