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The Ombudsman Handbook

- Designing and Managing an Effective Problem-Solving Program

Bag om The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780786448968
  • Indbinding:
  • Paperback
  • Sideantal:
  • 214
  • Udgivet:
  • 30. december 2010
  • Udgave:
  • 2
  • Størrelse:
  • 152x229x11 mm.
  • Vægt:
  • 295 g.
  • 8-11 hverdage.
  • 11. december 2024
Forlænget returret til d. 31. januar 2025

Normalpris

Abonnementspris

- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

Beskrivelse af The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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