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The Handbook of Customer Satisfaction and Loyalty Measurement

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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781032838687
  • Indbinding:
  • Paperback
  • Sideantal:
  • 288
  • Udgivet:
  • 24. Juni 2024
  • Udgave:
  • 3
  • Størrelse:
  • 174x246x0 mm.
  • Vægt:
  • 530 g.
  • 2-4 uger.
  • 15. Oktober 2024
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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

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