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The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual

af Markesha Grant Tatum

indgår i 105 Lessons Missing from the A serien

The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual af Markesha Grant Tatum
Bag om The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780692688045
  • Indbinding:
  • Paperback
  • Sideantal:
  • 168
  • Udgivet:
  • 6. april 2016
  • Størrelse:
  • 127x10x203 mm.
  • Vægt:
  • 186 g.
  • 8-11 hverdage.
  • 16. december 2024
På lager
Forlænget returret til d. 31. januar 2025

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- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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Beskrivelse af The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.

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