If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
* Shows leaders how their digital implementations will make them more Amazon-like
* Helps you deliver recurring revenue
* Shows you how to embrace customer retention
* Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.
The Customer Success Economy
- Why Every Aspect of Your Business Model Needs A Paradigm Shift
- Indbinding:
- Hardback
- Sideantal:
- 384
- Udgivet:
- 29. juni 2020
- Størrelse:
- 236x165x38 mm.
- Vægt:
- 684 g.
- 4-7 hverdage.
- 30. november 2024
På lager
Normalpris
Abonnementspris
- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
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