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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

af Richard Gallagher
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations af Richard Gallagher
Bag om The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780814431832
  • Indbinding:
  • Paperback
  • Sideantal:
  • 208
  • Udgivet:
  • 20. marts 2013
  • Størrelse:
  • 156x228x14 mm.
  • Vægt:
  • 252 g.
  • 8-11 hverdage.
  • 9. december 2024

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- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.

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