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The Cult of the Customer

- Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

af Shep Hyken
The Cult of the Customer af Shep Hyken
Bag om The Cult of the Customer

The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780470404829
  • Indbinding:
  • Hardback
  • Sideantal:
  • 256
  • Udgivet:
  • 21. april 2009
  • Størrelse:
  • 162x235x23 mm.
  • Vægt:
  • 440 g.
Leveringstid: Ukendt - mangler pt.

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Beskrivelse af The Cult of the Customer

The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.

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