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Smiling Down the Line

- Info-Service Work in the Global Economy

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781442609815
  • Indbinding:
  • Paperback
  • Sideantal:
  • 352
  • Udgivet:
  • 12. september 2009
  • Størrelse:
  • 152x229x21 mm.
  • Vægt:
  • 520 g.
  • Ukendt - mangler pt..

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- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

Beskrivelse af Smiling Down the Line

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

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