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Smart Service Systems, Operations Management, and Analytics

- Proceedings of the 2019 INFORMS International Conference on Service Science

indgår i Springer Proceedings in Business and Economics serien

Smart Service Systems, Operations Management, and Analytics
Bag om Smart Service Systems, Operations Management, and Analytics

Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783030309664
  • Indbinding:
  • Hardback
  • Sideantal:
  • 403
  • Udgivet:
  • 26. november 2019
  • Udgave:
  • 12020
  • Størrelse:
  • 155x235x0 mm.
  • Vægt:
  • 781 g.
  • 8-11 hverdage.
  • 16. januar 2025
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Beskrivelse af Smart Service Systems, Operations Management, and Analytics

Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs.

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