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Service Quality

- Research Perspectives

Bag om Service Quality

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780761921462
  • Indbinding:
  • Hardback
  • Sideantal:
  • 200
  • Udgivet:
  • 21. januar 2004
  • Størrelse:
  • 152x228x15 mm.
  • Vægt:
  • 370 g.
  • 8-11 hverdage.
  • 20. november 2024

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Ingen binding og kan opsiges når som helst.

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The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.

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