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Service Quality in Leisure, Events, Tourism and Sport

Bag om Service Quality in Leisure, Events, Tourism and Sport

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781780645452
  • Indbinding:
  • Paperback
  • Sideantal:
  • 322
  • Udgivet:
  • 20. december 2016
  • Udgave:
  • 2
  • Størrelse:
  • 190x246x20 mm.
  • Vægt:
  • 880 g.
  • Ukendt - mangler pt..

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- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

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This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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