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Service Quality in Leisure, Events, Tourism and Sport

af John (formerly of University of Gloucestershire Buswell

indgår i CABI Tourism Texts serien

Service Quality in Leisure, Events, Tourism and Sport af John (formerly of University of Gloucestershire Buswell
Bag om Service Quality in Leisure, Events, Tourism and Sport

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781780645452
  • Indbinding:
  • Paperback
  • Sideantal:
  • 322
  • Udgivet:
  • 20. December 2016
  • Udgave:
  • 2
  • Størrelse:
  • 190x246x20 mm.
  • Vægt:
  • 880 g.
  • Ukendt - mangler pt..

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This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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