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Service Quality in Academic Libraries

af Peter Hernon
Service Quality in Academic Libraries af Peter Hernon
Bag om Service Quality in Academic Libraries

Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781567502107
  • Indbinding:
  • Paperback
  • Sideantal:
  • 204
  • Udgivet:
  • 1. januar 1996
  • Størrelse:
  • 229x152x11 mm.
  • 2-3 uger.
  • 13. december 2024

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Abonnementspris

- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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Beskrivelse af Service Quality in Academic Libraries

Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

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