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Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

af Jay Kandampully
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology af Jay Kandampully
Bag om Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781915097705
  • Indbinding:
  • Paperback
  • Sideantal:
  • 392
  • Udgivet:
  • 30. april 2024
  • Udgave:
  • 4
  • Størrelse:
  • 188x244x25 mm.
  • Vægt:
  • 758 g.
  • Ukendt - mangler pt..

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Abonnementet koster 75 kr./md.
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Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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