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Service Management in Computing and Telecommunications

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This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780890066768
  • Indbinding:
  • Hardback
  • Sideantal:
  • 140
  • Udgivet:
  • 1. december 1995
  • Størrelse:
  • 160x14x237 mm.
  • Vægt:
  • 381 g.
  • 2-3 uger.
  • 26. november 2024
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This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

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