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Service Level Manager

- Careers in IT service management

af John Sansbury

indgår i BCS Guides to IT Roles serien

Service Level Manager af John Sansbury
Bag om Service Level Manager

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781780172941
  • Indbinding:
  • Paperback
  • Sideantal:
  • 152
  • Udgivet:
  • 31. juli 2017
  • Størrelse:
  • 129x198x9 mm.
  • Vægt:
  • 172 g.
  • 8-11 hverdage.
  • 7. december 2024
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The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

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