Service Failures and Recovery in Tourism and Hospitality

Du sparer 0% ift. normalprisen Spar 0%

Hardback
Udsolgt
1.023,95 kr.

Bag om Service Failures and Recovery in Tourism and Hospitality

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

Vis mere

Sprog:
Engelsk

ISBN:
9781786390677

Forlag:
CABI Publishing

Indbinding:
Hardback

Sideantal:
244

Udgivet:
20. oktober 2017

Størrelse:
251x180x20 mm.

Vægt:
736 g.

Leveringstid: Ukendt - mangler pt..

Normalpris

1.023,95 kr. + Fragt
~~1.023,95 kr.~~

Abonnementspris

993,95 kr.

- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

Beskrivelse af Service Failures and Recovery in Tourism and Hospitality

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

Brugerbedømmelser af Service Failures and Recovery in Tourism and Hospitality

Andre købte også..

Find lignende bøger

Bogen Service Failures and Recovery in Tourism and Hospitality findes i følgende kategorier:

Business og læring