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Sense and Respond

- The Journey to Customer Purpose

Bag om Sense and Respond

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781403945730
  • Indbinding:
  • Hardback
  • Sideantal:
  • 208
  • Udgivet:
  • 31. maj 2005
  • Udgave:
  • 2005
  • Størrelse:
  • 164x243x16 mm.
  • Vægt:
  • 476 g.
  • 8-11 hverdage.
  • 20. november 2024

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The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes.

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