De Aller-Bedste Bøger - over 12 mio. danske og engelske bøger
Levering: 1 - 2 hverdage

Remote Service Technology Perception and Its Impact on Customer-Provider Relationships

- An Empirical Exploratory Study in a B-to-B-setting

Bag om Remote Service Technology Perception and Its Impact on Customer-Provider Relationships

Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers' holistic remote service experience and derives theoretical propositions that reflect main influence factors.

Vis mere
  • Sprog:
  • Engelsk
  • ISBN:
  • 9783834931009
  • Indbinding:
  • Paperback
  • Sideantal:
  • 419
  • Udgivet:
  • 23. september 2011
  • Udgave:
  • 2012
  • Størrelse:
  • 210x148x23 mm.
  • Vægt:
  • 632 g.
Leveringstid: 8-11 hverdage
Forventet levering: 26. november 2024

Beskrivelse af Remote Service Technology Perception and Its Impact on Customer-Provider Relationships

Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers' holistic remote service experience and derives theoretical propositions that reflect main influence factors.

Brugerbedømmelser af Remote Service Technology Perception and Its Impact on Customer-Provider Relationships



Find lignende bøger
Bogen Remote Service Technology Perception and Its Impact on Customer-Provider Relationships findes i følgende kategorier: