Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
- Indbinding:
- Paperback
- Sideantal:
- 224
- Udgivet:
- 28. februar 2023
- Størrelse:
- 142x23x203 mm.
- Vægt:
- 227 g.
- Ukendt - mangler pt..
Normalpris
Abonnementspris
- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
Beskrivelse af Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
This book helps you transform patients, clients, and family caregivers from hateful to grateful.Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.
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Bogen Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes findes i følgende kategorier:
- Business og læring > Marketing
- Business og læring > Ledelse & strategi
- Business og læring > Videnskab
- Økonomi, finans, erhvervsliv og ledelse > Erhvervsliv, virksomheder og ledelse > Salg og marketing > Kundeservice
- Økonomi, finans, erhvervsliv og ledelse > Industri og industrielle studier
- Lægevidenskab og sygepleje > Lægevidenskab: generelle emner > Sundhedsvæsen > Administration og ledelse i sundhedsvæsenet
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