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Re-organising Service Work

- Call Centres in Germany and Britain

af Karen A. Shire
Re-organising Service Work af Karen A. Shire
Bag om Re-organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781138718432
  • Indbinding:
  • Hardback
  • Sideantal:
  • 244
  • Udgivet:
  • 29. juni 2017
  • Størrelse:
  • 242x165x19 mm.
  • Vægt:
  • 512 g.
  • 2-3 uger.
  • 2. december 2024
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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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