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Principles of Services Marketing

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Develops an indispensable framework for understanding services, their effective marketing and how this drives value creation. This book reflects the importance of marketing for public services and not-for-profit organizations. It includes chapters on service systems and the experiential aspects of service consumption.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780077152345
  • Indbinding:
  • Paperback
  • Sideantal:
  • 554
  • Udgivet:
  • 16. januar 2014
  • Udgave:
  • 7
  • Størrelse:
  • 194x262x21 mm.
  • Vægt:
  • 972 g.
  • Udsolgt.

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Beskrivelse af Principles of Services Marketing

Develops an indispensable framework for understanding services, their effective marketing and how this drives value creation. This book reflects the importance of marketing for public services and not-for-profit organizations. It includes chapters on service systems and the experiential aspects of service consumption.

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