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On the Front Line

- Organization of Work in the Information Economy

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780801485671
  • Indbinding:
  • Paperback
  • Sideantal:
  • 320
  • Udgivet:
  • 22. juni 1999
  • Størrelse:
  • 155x235x19 mm.
  • Vægt:
  • 500 g.
  • 2-3 uger.
  • 2. december 2024

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- Adgang til 70.000+ titler
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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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