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Inbound Call Centers: Design, Implementation, and Management

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Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780890066409
  • Indbinding:
  • Hardback
  • Sideantal:
  • 192
  • Udgivet:
  • 1. december 1993
  • Størrelse:
  • 173x18x224 mm.
  • Vægt:
  • 476 g.
  • 2-3 uger.
  • 11. december 2024
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Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

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