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Impact of Culture on Relationship Marketing in International Services

- A Target Group-specific Analysis in the Context of Banking Services

Bag om Impact of Culture on Relationship Marketing in International Services

The dramatic increase in global trade confronts service firms with the challenge of adapting their services to the varying requirements of customers in different cultures. Jan H. Schumann focuses on three relationship marketing issues that are of relevance for both academics and practitioners: the establishment of trusting customer relationships, customer co-production, and the effect of word-of-mouth referrals.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783834920188
  • Indbinding:
  • Paperback
  • Sideantal:
  • 265
  • Udgivet:
  • 24. september 2009
  • Udgave:
  • 2009
  • Størrelse:
  • 210x148x15 mm.
  • Vægt:
  • 361 g.
Leveringstid: 8-11 hverdage
Forventet levering: 26. november 2024

Beskrivelse af Impact of Culture on Relationship Marketing in International Services

The dramatic increase in global trade confronts service firms with the challenge of adapting their services to the varying requirements of customers in different cultures. Jan H. Schumann focuses on three relationship marketing issues that are of relevance for both academics and practitioners: the establishment of trusting customer relationships, customer co-production, and the effect of word-of-mouth referrals.

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