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How to Measure Customer Satisfaction

af Nigel Hill
How to Measure Customer Satisfaction af Nigel Hill
Bag om How to Measure Customer Satisfaction

Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780566085956
  • Indbinding:
  • Paperback
  • Sideantal:
  • 160
  • Udgivet:
  • 29. december 2003
  • Udgave:
  • 2
  • Størrelse:
  • 171x243x12 mm.
  • Vægt:
  • 294 g.
Leveringstid: Ukendt - mangler pt.

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Beskrivelse af How to Measure Customer Satisfaction

Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

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