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Harvard Business Review on Increasing Customer Loyalty

af Harvard Business Review

indgår i Harvard Business Review serien

Harvard Business Review on Increasing Customer Loyalty af Harvard Business Review
Bag om Harvard Business Review on Increasing Customer Loyalty

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781422162521
  • Indbinding:
  • Paperback
  • Sideantal:
  • 240
  • Udgivet:
  • 12. april 2011
  • Størrelse:
  • 143x210x16 mm.
  • Vægt:
  • 230 g.
  • 8-11 hverdage.
  • 2. december 2024
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How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

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