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Bøger af M. Faulkner

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  • - The Journey to Customer Purpose
    af S. Parry, S. Barlow & M. Faulkner
    676,95 kr.

    The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes.