Bøger af Dan Heath

We all know that change is hard. It's unsettling, it's time-consuming, and all too often we give up at the first sign of a setback. But why do we insist on seeing the obstacles rather than the goal? The authors argue that we need only understand how our minds function in order to unlock shortcuts to switches in behaviour.

Including case histories and anecdotes, this book shows, among other things, how one Australian scientist convinced the world he'd discovered the cause of stomach ulcers by drinking a glass filled with bacteria, and how a gifted sports reporter got people to watch a football match by showing them the outside of the stadium.

Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?

From the #1 New York Times bestselling author of Made to Stick, Switch, and The Power of Moments comes a revolutionary guide to fixing what's not working - in organizations and companies, and even in our daily lives - by identifying leverage points and concentrating resources to achieve our goals. Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We're stifled by the gravity of the way we've always done things. And we spend so much time fighting fires - and fighting colleagues - that we lack the energy to shift direction. But with the right strategy, we can move the boulder. In Reset, Heath offers a framework for getting unstuck and making the changes that matter: from a freakishly effective fast-food drive-thru to a simple trick from couples therapy to a grassroots initiative that saved the lives of a million cats. The secret is to find leverage points: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points. In Reset, you'll learn:-Why the feeling of progress can be your secret weapon in accelerating change-How leaders can uncover and stop wasteful activities-Why your team's motivation is often squandered-and how to avoid that mistake-How you can jump-start your change efforts by beginning with a burstThe book also investigates mysteries: Why the middle is the roughest part of a change effort. Why inefficiency can sometimes accelerate progress. Why getting "buy-in" is the wrong way to think about change. What if we could unlock forward movement - achieving progress on what matters most - without the need for more resources? The same people, the same assets...but dramatically better results. Yesterday, we were stuck. Today, we reset.

Dan Heath, explora cómo prevenir los problemas antes de que ocurran, basándose en los conocimientos de cientos de entrevistas con solucionadores de problemas poco convencionales. La mayoría de nosotros pasamos nuestros días manejando un diluvio de asuntos urgentes. Estamos tan acostumbrados a manejar las emergencias cuando ocurren que a menudo no nos detenemos a pensar en cómo podríamos prevenir las crisis antes de que ocurran. Upstream sondea las fuerzas psicológicas que nos empujan a la corriente descendente, incluyendo la "ceguera ante los problemas", que puede dejarnos sin conocimiento de los graves problemas que hay entre nosotros. Y Heath nos presenta a los pensadores que han superado estos obstáculos y obtenido victorias masivas al cambiar a una mentalidad río arriba. Upstream explica cómo apuntar al origen del problema en lugar de reaccionar cuando sucede y te introduce a los pensadores que están deshaciéndose de las frustraciones cotidianas y de los problemas más arraigados. Basándose en cientos de entrevistas, así como en su propia e innovadora investigación sobre el comportamiento, el autor Dan Heath, ofrece soluciones prácticas para prevenir los problemas en lugar de reaccionar simplemente a ellos, revolucionando la forma en que nos acercamos a los objetivos profesionales y personales en nuestra vida diaria /// New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We're so accustomed to managing emergencies as they strike that we often don't stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure? How many daily headaches do we tolerate because we've forgotten to fix them? Upstream probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. Upstream explains how to target the source of the problem rather than just reacting to it as it happens and introduces you to the thinkers who are chipping away at everyday frustrations and deep-rooted issues. Drawing on hundreds of interviews, as well as his own innovative behavior research, New York Times bestselling author Dan Heath delivers practical solutions for preventing problems rather than simply reacting to them--revolutionizing how we approach professional and personal goals in our daily lives.

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us-and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why "we feel most comfortable when things are certain, but we feel most alive when they're not." And why our most cherished memories are clustered into a brief period during our youth.Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world's youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?)Many of the defining moments in our lives are the result of accident or luck-but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.