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  • - Lessons for Africa and Beyond
    af Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, mfl.
    678,95 - 1.198,95 kr.

    A must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences.