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Exits, Voices and Social Investment

- Citizens' Reaction to Public Services

af Keith Dowding

indgår i Theories of Institutional Design serien

Exits, Voices and Social Investment af Keith Dowding
Bag om Exits, Voices and Social Investment

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781107484184
  • Indbinding:
  • Paperback
  • Sideantal:
  • 206
  • Udgivet:
  • 1. januar 2015
  • Størrelse:
  • 151x228x28 mm.
  • Vægt:
  • 348 g.
  • 2-3 uger.
  • 10. december 2024
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Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

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