EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

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258,95 kr.

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IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

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Sprog:
Engelsk

ISBN:
9789401802536

Forlag:
Van Haren Publishing BV

Indbinding:
Hardback

Sideantal:
152

Udgivet:
2. Januar 2018

Størrelse:
298x212x13 mm.

Vægt:
426 g.

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IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

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