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Emotional Intelligence in Tourism and Hospitality

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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781786398314
  • Indbinding:
  • Hardback
  • Sideantal:
  • 168
  • Udgivet:
  • 16. april 2019
  • Størrelse:
  • 242x164x10 mm.
  • Vægt:
  • 432 g.
  • Ukendt - mangler pt..

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Beskrivelse af Emotional Intelligence in Tourism and Hospitality

Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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