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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

af Joseph Michelli
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way af Joseph Michelli
Bag om Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780071806305
  • Indbinding:
  • Hardback
  • Sideantal:
  • 304
  • Udgivet:
  • 16. december 2015
  • Størrelse:
  • 237x165x33 mm.
  • Vægt:
  • 596 g.
  • 2-3 uger.
  • 10. december 2024
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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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