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DNA of Customer Experience

- How Emotions Drive Value

af C. Shaw
DNA of Customer Experience af C. Shaw
Bag om DNA of Customer Experience

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780230500006
  • Indbinding:
  • Hardback
  • Sideantal:
  • 186
  • Udgivet:
  • 10. maj 2007
  • Størrelse:
  • 240x160x19 mm.
  • Vægt:
  • 384 g.
  • 8-11 hverdage.
  • 21. november 2024
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- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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Beskrivelse af DNA of Customer Experience

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

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