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Developments in the Call Centre Industry

- Analysis, Changes and Challenges

indgår i Routledge Studies in Business Organizations and Networks serien

Developments in the Call Centre Industry
Bag om Developments in the Call Centre Industry

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780415357029
  • Indbinding:
  • Hardback
  • Sideantal:
  • 224
  • Udgivet:
  • 15. juni 2006
  • Størrelse:
  • 156x234x18 mm.
  • Vægt:
  • 453 g.
Leveringstid: Ukendt - mangler pt.

Beskrivelse af Developments in the Call Centre Industry

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

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