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Designing Service Processes to Unlock Value

af Joy M. Field
Designing Service Processes to Unlock Value af Joy M. Field
Bag om Designing Service Processes to Unlock Value

Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781953349262
  • Indbinding:
  • Paperback
  • Sideantal:
  • 186
  • Udgivet:
  • 30. december 2020
  • Udgave:
  • 3
  • 2-3 uger.
  • 11. december 2024

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- Rabat på køb af fysiske bøger
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding

Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.

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Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services.

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