Customers' experiences of quality depend on, one, the product or service being designed to match their needs and, two, the operations system consistently producing and delivering it as was intended by the designer.
Operations do more than simply conforming to the designer's specification. It will learn from its own activities and the forever evolving customer feedback, thereby identifying opportunities for improvement to the original design. Design and operations are thereby elements of an integrated wider organisation, arranged around the Plan-Do-Check-Act cycle.
This booklet introduces Quality Function Deployment as a design approach, or sub-process, within the process based ISO 9001 management system model. It demonstrates some useful design and operations tools within the model.
Design and Operations Quality
- An introduction
- Indbinding:
- Paperback
- Sideantal:
- 40
- Udgivet:
- 29. juli 2017
- Størrelse:
- 152x229x3 mm.
- Vægt:
- 73 g.
- 8-11 hverdage.
- 6. december 2024
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Ingen binding og kan opsiges når som helst.
- 1 valgfrit digitalt ugeblad
- 20 timers lytning og læsning
- Adgang til 70.000+ titler
- Ingen binding
Abonnementet koster 75 kr./md.
Ingen binding og kan opsiges når som helst.
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