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Customer Service for Hospitality and Tourism

af Simon (University of South Carolina) Hudson
Customer Service for Hospitality and Tourism af Simon (University of South Carolina) Hudson
Bag om Customer Service for Hospitality and Tourism

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781915097149
  • Indbinding:
  • Paperback
  • Sideantal:
  • 324
  • Udgivet:
  • 20. Marts 2022
  • Udgave:
  • 3
  • Størrelse:
  • 246x189x23 mm.
  • Vægt:
  • 646 g.
  • 4-7 hverdage.
  • 28. September 2024
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A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

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