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Customer Centric Support Services in the Digital Age

- The Next Frontier of Competitive Advantage

Bag om Customer Centric Support Services in the Digital Age

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9783031370960
  • Indbinding:
  • Hardback
  • Sideantal:
  • 305
  • Udgivet:
  • 3. januar 2024
  • Størrelse:
  • 148x210x19 mm.
  • Vægt:
  • 531 g.
  • 8-11 hverdage.
  • 16. januar 2025
På lager
Forlænget returret til d. 31. januar 2025
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Beskrivelse af Customer Centric Support Services in the Digital Age

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.
Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.
The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Brugerbedømmelser af Customer Centric Support Services in the Digital Age