Coping with Difficult People

Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to:Stand up to anyone -- without fighting.Blunt a sniper's attack.Get a clam to talk.Cut off a Sherman tank at the pass.Manage bulldozers.Get stallers off the dime. Move a complainer into a problem-solving mode.Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!